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SERVICE CLOUD
Get to the heart of service with connected, efficient, personalised experiences with the #1 customer
service software
Salesforce Service Cloud Benefits for Businesses
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Delivers smarter service by automatically matching cases to the agent with the best skill set to solve them
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Simplifies Customer Service with Agent Productivity
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Supports customer interactions on any channel
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Automates business processes with intelligent workflows
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Omni Channel contact centre
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Our Salesforce Service Cloud Implementation
Our salesforce service cloud consultants helped customer service reps save valuable time, energy, and resources. We improved customer experience by optimising and sharing customer data across departments.
Our service cloud implementation also improved client's customer satisfaction rate and helped organization to get the maximum ROI.
CSL Achievements
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Many service representatives' efforts was reduced by upto 60%
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Implemented agent routing with the used of skill- and language-based routing automation
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With the kind of workflows we’ve built, teams anywhere could log into a customer support ticket to track its status, monitor the turn-around time, and check if SLAs are being met
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A very high increase in efficiency of the service team was noted, and it was almost 50% higher than the previous reports
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