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How CSL Used Data 360 and Agentforce to Drive 2,000%+ ROI and Recover Dormant Revenue in Logistics
Cloud Science Labs revitalized customer lifecycle management with Data 360, Marketing Cloud, Sales Cloud, and Service Cloud for a global logistics company.
The Short Version
Cloud Science Labs deployed Data 360, Marketing Cloud, Sales Cloud & Service Cloud for a global logistics company. The outcome client achieved a 2,000%+ return on investment from the programme. Customer activation rates improved by 13%, recovering significant revenue from dormant accounts.
Industry:
Logistics & Transportation
Project:
Data 360 Powered Transformation for Logistics & Transportation
A global logistics company.
The Challenge
A global logistics company generates a petabyte of operational data every day from shipping activity and delivery data to web behaviour and sales interactions. Despite having this wealth of data, it was locked in disconnected systems that couldn't communicate with each other in real time. Thousands of customers had signed contracts but never activated their shipping accounts, representing significant lost revenue. Without a systematic way to identify and act on these signals, A global logistics company was leaving enormous value on the table.
The Agentforce Solution
Cloud Science Labs (CSL) designed and delivered the Agentforce solution:
Data 360 unified the client's sales, shipping, and web data into real-time, actionable customer profiles. Agentforce and Marketing Cloud automatically identify dormant signed accounts, abandoned quotes, and high-intent prospects then trigger personalised, timely outreach to reactivate them. The platform processes over a billion personalised email sends annually, each tailored to the individual customer's data signals.
Technology used: Data 360, Marketing Cloud, Sales Cloud & Service Cloud.
The Result
the client achieved a 2,000%+ return on investment from the programme.
Customer activation rates improved by 13%, recovering significant revenue from dormant accounts.
The platform now sends over 1 billion personalised emails per year, operating as a continuous, automated revenue recovery engine.
Quick Answers
Can Agentforce work for a logistics & transportation business? Yes. CSL deployed Data 360, Marketing Cloud, Sales Cloud & Service Cloud for a global logistics company.
What results can Agentforce realistically deliver? The client achieved a 2,000%+ return on investment from the programme.
Which Salesforce technologies does this solution use? Data 360, Marketing Cloud, Sales Cloud & Service Cloud.
Ready to Do the Same?
If this challenge sounds familiar in your business, Cloud Science Labs can help you achieve similar results with Agentforce. Book a free Agentforce assessment digital@cloudsciencelabs.com