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Sales Development Representative (SDR)

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FULL TIME

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MIHAN, Nagpur

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1 to 2 YEARS

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WFO

Key Responsibilities:

Outbound Prospecting & Lead Generation


  • Execute 80-100 daily touches across email, LinkedIn, and phone to engage prospects in target accounts

  • Build and maintain a pipeline of 200+ active prospects across assigned territories and industry verticals

  • Research target accounts to identify key decision-makers (VPs of Sales, CROs, Operations Directors, CIOs, IT Leaders)

  • Craft personalized, value-driven messaging that resonates with industry-specific pain points

  • Leverage sales intelligence tools (LinkedIn Sales Navigator, Apollo) to identify high-intent prospects


Qualification & Discovery


  • Qualify inbound leads and self-generated opportunities using BANT or MEDDIC frameworks

  • Conduct initial discovery calls to understand prospect challenges, current CRM setup, and business objectives

  • Identify buying triggers such as rapid growth, M&A activity, system migrations, or digital transformation initiatives

  • Differentiate between tire-kickers and genuine opportunities ready for Account Executive engagement


Meeting Generation & Handoffs


  • Book 15-20 qualified discovery meetings per month with senior decision-makers

  • Achieve a 70%+ meeting show rate through effective confirmation and pre-meeting nurture sequences

  • Provide detailed handoff notes to Account Executives including pain points, budget indicators, timeline, and key stakeholders

  • Attend initial discovery calls to ensure smooth transitions and gather feedback for continuous improvement


Multi-Channel Campaign Execution


  • Design and execute account-based outreach sequences targeting specific industries or use cases

  • A/B test subject lines, messaging angles, call-to-actions, and send times to optimize response rates

  • Leverage LinkedIn for social selling: connection requests, thoughtful comments, content sharing, and InMail outreach

  • Use sales engagement platforms such as Apollo to scale personalized outreach

  • Track and report on key metrics: email open rates, reply rates, LinkedIn acceptance rates, call connection rates


CRM Management & Data Hygiene


  • Maintain pristine data quality in CSLForce CRM : accurate contact info, activity logging, lead status updates

  • Document all prospect interactions, objections, and insights for marketing and product feedback loops

  • Update lead stages and disposition codes to ensure accurate pipeline forecasting

  • Provide weekly activity reports and contribute to pipeline review meetings


Continuous Learning & Collaboration


  • Develop a working knowledge of Salesforce products, ecosystem, and implementation methodologies

  • Stay current on industry trends, competitor positioning, and CSL's evolving service offerings (especially AI/Agentforce)

  • Collaborate with marketing to provide ground-level insights on messaging effectiveness and prospect objections

  • Participate in ongoing sales training, role-play sessions, and skill development workshops

Required Skills and Qualifications:

Experience:


  • 1-2 years in an SDR/BDR role, inside sales, or high-volume outbound prospecting environment

  • Demonstrated success hitting or exceeding monthly meeting quotas (15+ qualified meetings/month preferred)

  • Proven ability to maintain high activity levels (80+ touches/day) while delivering quality personalization

  • Experience with multi-channel prospecting (email sequences, LinkedIn outreach, cold calling)


Skills:


  • Exceptional written communication skills — ability to write concise, compelling emails that get responses

  • Strong verbal communication and active listening skills for discovery calls

  • Relentless work ethic with intrinsic motivation to hit and exceed targets

  • Resilience and grit — comfortable with rejection and able to maintain positivity through high-volume outreach

  • Curiosity and coachability — eagerness to learn, test new approaches, and iterate based on feedback

  • Strong organizational skills and ability to manage competing priorities (follow-ups, new outreach, meetings)


Technical:


  • Hands-on experience with Salesforce CRM (or similar CRM platforms like HubSpot, Pipedrive)

  • Proficiency with LinkedIn Sales Navigator and proven social selling tactics

  • Familiarity with sales engagement platforms (Outreach, SalesLoft, Apollo, Lemlist, or similar)

  • Basic understanding of Consulting sales cycles and enterprise software solutions (or willingness to learn fast)


Nice to Have:


  • Previous experience in tech sales, CRM/SaaS prospecting, or consulting services

  • Familiarity with Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, Agentforce)

  • Experience prospecting into multiple geographies or time zones (UAE/Australia/India a plus)

  • Industry knowledge in real estate, healthcare, financial services, or manufacturing

  • Track record of promotion from SDR to Account Executive role

Life at CSL

Company Culture

What makes us different and why you'll love it here.

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Innovation

We embrace cutting-edge tech and creative problem-solving

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Collaboration

Cross-functional teams working as one, globally

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Growth

Continuous learning, mentorship, and career advancement

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Sales Development Representative (SDR)

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