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Powering Media & Entertainment Platforms with Salesforce Solutions
At Cloud Science Labs, we help media and entertainment platforms streamline subscriptions, and deliver unforgettable viewer experiences. With our expertise in Salesforce Media Cloud, we enable platforms to scale, personalize, and grow faster in a competitive digital world.
Key Challenges for Streaming & Subscription Platforms
Fragmented Viewer
Data
Disconnected data sources prevent a unified view of audience behavior.
Lack of Personalization
Generic recommendations reduce engagement and watch time.
Churn & Retention
Issues
​High competition and content fatigue lead to subscriber drop-offs.
Limited Ad Monetization
Insights
Missing data makes it difficult to optimize ad revenues.
Complex Subscription
Journeys
Users expect seamless upgrades, downgrades, and renewals.
Global Expansion
Complexity
Managing regional pricing, content access, and languages is tough without flexible systems.
CSL Salesforce-powered solutions for Media Platforms
With Salesforce Media Cloud and our custom configurations, we help you turn content into conversions and viewers into loyal subscribers.
Unified Subscriber Profile
Get a 360-degree view of each user—streaming behavior, preferences, payment history, and support interactions—all in one place.
Omnichannel Campaign Automation
Automate personalized content suggestions and promotions via email, mobile, push, or in-app messages.
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Smart Subscription Management
Handle sign-ups, renewals, upgrades, downgrades, and cancellations with automated flows and real-time tracking.
Churn Prediction &
Retention
Use predictive analytics to identify users at risk of leaving and deploy proactive win-back strategies.
AI-Powered Content Personalization
Recommend shows and films based on user behavior, trending data, and interests using Salesforce Einstein AI.
Ad Sales & Monetization Tracking
Integrate ad data with Salesforce to understand ROI, optimize inventory, and tailor advertising strategies.
Advanced Audience Segmentation
Create precise audience segments for targeted campaigns—from binge-watchers to casual viewers.
Localized Experiences
Customize user journeys based on region—currency, language, subscription pricing, and content rights.
Powering Every Corner of the Media & Entertainment World
CSL proudly supports those companies offering streaming content or subscription-based services. No matter your platform or production, we help you deepen audience engagement and drive creative and commercial success.
Music & Podcast Studios
Publishing House
Live Events
Gaming Companies
OTT Streaming Platforms
News Media
Digital Content Creators
Our Proven Outcomes
​At Cloud Science Labs, we have helped our esteemed clients in the media and entertainment industries simplify their content workflows using Salesforce. Our solutions make it easier to manage users, keep them engaged, and reduce the chances of them leaving.
Increase in Subscriber
Retention
35% Drop in Subscription
Drop-offs
Boost in Content Engagement from AI Recommendations
Why Choose Cloud Science Labs?
Salesforce Media Cloud Experts
Deep domain knowledge of OTT and subscription ecosystems.
Customized for Scale
We build flexible architectures that grow with your content library and audience.
Frictionless Integrations
From fundraising to program delivery, we automate your everyday processes.
Real-Time Analytics
You get insights that help you improve watch time, reduce churn, and increase lifetime value.
Let’s Build the Future of Streaming Together!
Partner with Cloud Science Labs to reimagine your entertainment platform with Salesforce-powered subscriber experiences​
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