Salesforce Solution for Media And Entertainment Industry

At Cloud Science Labs, we help media and entertainment platforms streamline subscriptions, and deliver unforgettable viewer experiences. With our expertise in Salesforce Media Cloud, we enable platforms to scale, personalize, and grow faster in a competitive digital world.

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Powering Media & Entertainment Platforms with Salesforce Solutions.webp

Key Challenges for Streaming & Subscription Platforms

Fragmented Viewer Data

Disconnected data sources prevent a unified view of audience behavior.

Lack of Personalization

Generic recommendations reduce engagement and watch time.

Churn & Retention Issues

High competition and content fatigue lead to subscriber drop-offs.

Limited Ad Monetization Insights

Missing data makes it difficult to optimize ad revenues.

Complex Subscription Journeys

Users expect seamless upgrades, downgrades, and renewals.

Global Expansion Complexity

Managing regional pricing, content access, and languages is tough without flexible systems.

CSL-Salesforce Solutions for Media & Entertainment

Streamline subscriptions, personalize viewer journeys, and grow your platform with CSL’s Salesforce Media Cloud, a powerful CRM for media companies in the digital age.

OTT & Streaming Platforms Solution

Deliver personalized content at scale with CSL. Manage subscribers, track viewing behavior, and boost retention, all in one intelligent media solution.

Publishing & News Media Solution

Digitize editorial and subscriber workflows with CSL. From content planning to multi-channel publishing, designed for speed, accuracy, and reach.

Broadcasters & Networks Solution

Streamline content distribution and audience engagement with CSL. Centralize scheduling, ad ops, and performance analytics in one connected platform.

Media & Advertising Agencies Solution

Run smarter campaigns with CSL. From client briefs to delivery and reporting, track every move and boost ROI with real-time insights.

Quick Connect

CSL Salesforce-powered solutions for Media Platforms

With Salesforce Media Cloud and our custom configurations, we help you turn content into conversions and viewers into loyal subscribers.

Unified Subscriber
Profile

Get a 360-degree view of each user, streaming behavior, preferences, payment history, and support interactions—all in one place.

Omnichannel Campaign Automation

Automate personalized content suggestions and promotions via email, mobile, push, or in-app messages.

Smart Subscription Management

Handle sign-ups, renewals, upgrades, downgrades, and cancellations with automated flows and real-time tracking.

Churn Prediction &
Retention

Use predictive analytics to identify users at risk of leaving and deploy proactive win-back strategies.

AI-Powered Content Personalization

Recommend shows and films based on user behavior, trending data, and interests using Salesforce Einstein AI.

Ad Sales & Monetization Tracking

Integrate ad data with Salesforce to understand ROI, optimize inventory, and tailor advertising strategies.

Advanced Audience Segmentation

Create precise audience segments for targeted campaigns, from binge-watchers to casual viewers.

Localized Experiences

Customize user journeys based on region, currency, language, subscription pricing, and content rights.

Powering Every Corner of the Media & Entertainment World

CSL proudly supports those companies offering streaming content or subscription-based services. No matter your platform or production, we help you deepen audience engagement and drive creative and commercial success.

Music & Podcast Studios

Publishing House

Live Events

Gaming Companies

OTT Streaming Platforms

News Media

Digital Content Creators

Our Proven Outcomes

At Cloud Science Labs, we have helped our esteemed clients in the media and entertainment industries simplify their content workflows using Salesforce. Our solutions make it easier to manage users, keep them engaged, and reduce the chances of them leaving.