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How CSL Streamlined DEX Integration for Health Care Giant
CSL supported a Healthcare client in fixing and completing their DEX integration, making compliance reporting smooth, automated, and fully reliable.
About the client:
The client is a leading healthcare provider of aged care, community, and hospital services across Australia. Known for its commitment to excellence in patient care, the client continuously invests in modern digital health solutions to improve patient outcomes, compliance, and operational efficiency.
Industry:
Healthcare
Project:
Salesforce-Digital Exchange Integration
Healthcare company now generates government-compliant DEX files automatically, with faster reporting and stronger system stability, powered by Salesforce and delivered by CSL.
The Challenge:
When CSL engaged with the Health Care client, our team faced several critical hurdles. With no knowledge transfer from the previous development teams, our experts had to independently analyze system architecture, workflows, and requirements.
At the same time, the DEX (Digital Exchange) file integration, vital for government regulatory reporting, was incomplete, unstable, and error-prone.
The client needed:
DEX (Digital Exchange) integration, required for government reporting, was incomplete and prone to errors.
Needed compliance-ready automated reporting to government health portals.
Solutions Delivered:
Despite these challenges, our Salesforce specialists successfully delivered a comprehensive solution. Cloud Science Labs, expert:
Investigated and resolved all issues in the DEX Generator independently.
Fixed complex bugs across Data Mapper, FlexCards, and Integration Procedures.
Ensured that DEX outputs were fully compliant with Australian government standards.
Leveraged Salesforce Health Cloud and OmniStudio to enhance system integration and reliability.
Technologies used
Salesforce Health Cloud
OmniStudio (FlexCards, Integration Procedures, Data Mappers)
Salesforce custom development
The Results
With the new solution, Calvary Health Care now enjoys seamless DEX integration in its production environment. The system automatically generates compliant DEX files ready for government submission, drastically reducing manual effort and accelerating compliance reporting. Stability and performance have improved significantly, ensuring the system is always audit-ready.
Business Benefits:
The client now enjoys a digitally transformed compliance workflow, demonstrating the effectiveness of Salesforce Health Cloud and OmniStudio in healthcare IT modernization.
Automated DEX file generation
Faster compliance reporting
Reduced manual processing
Increased system reliability
Conclusion:
With Cloud Science Labs’ Salesforce solution, the client moved from incomplete, bug-filled systems to a stable, compliant, and audit-ready platform. What was once manual and error-prone is now automated, faster, and fully trusted by the client.
Is your healthcare team still struggling with compliance workflows? Let CSL help you digitize and automate with Salesforce.