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How CSL Streamlined DEX Integration for Health Care Giant

CSL supported a Healthcare client in fixing and completing their DEX integration, making compliance reporting smooth, automated, and fully reliable.

About the client:

The client is a leading healthcare provider of aged care, community, and hospital services across Australia. Known for its commitment to excellence in patient care, the client continuously invests in modern digital health solutions to improve patient outcomes, compliance, and operational efficiency.

Industry:

Healthcare

Project:

Salesforce-DEX Integration & Digital Automation

Healthcare company now generates government-compliant DEX files automatically, with faster reporting and stronger system stability, powered by Salesforce and delivered by CSL.

The Challenge:

When CSL engaged with the Health Care client, our team faced several critical hurdles. With no knowledge transfer from the previous development teams, our experts had to independently analyze system architecture, workflows, and requirements. 


At the same time, the DEX (Digital Exchange) file integration, vital for government regulatory reporting, was incomplete, unstable, and error-prone.


The client needed:


  • Omniscript was new and challenging to implement initially.

  • Incomplete and bug-ridden DEX (Digital Exchange) integration and file generation needed for government regulatory reporting.

  • Complex long SQL scripts (up to ~2000 lines) involving CTEs and temporary tables with complex relationships and no foreign keys.

  • Data issues such as duplication, missing records, and data being wiped out during script execution.

  • Bugs across Salesforce OmniStudio components like Data Mapper, FlexCards, and Integration Procedures.

Solutions Delivered:


Despite these challenges, our Salesforce specialists successfully delivered a comprehensive solution. Cloud Science Labs, expert:

  • Built and enhanced OmniScript-based solutions and implemented dynamic document generation, enabling users to generate documents easily.

  • Independently investigated and fixed all issues related to the DEX Generator module and ensured DEX file output compliance with government requirements.

  • Debugged and resolved complex issues in Data Mapper, FlexCards, and Integration Procedures, improving stability and integration flow.

  • Analyzed and debugged long MS-SQL scripts, identified root causes for critical data issues (duplication/missing/wipeouts), and provided solutions to make scripts production-ready.

Supported system optimization by addressing additional bug tickets and improving overall performance and reliability post go-live.


Technologies used


  • Salesforce Health Cloud

  • OmniStudio (FlexCards, Integration Procedures, Data Mappers)

  • Salesforce custom development

  • Azure

  • MS-SQL

The Results


With the new solution, Calvary Health Care now enjoys seamless DEX integration in its production environment. The system automatically generates compliant DEX files ready for government submission, drastically reducing manual effort and accelerating compliance reporting. Stability and performance have improved significantly, ensuring the system is always audit-ready.


Business Benefits:

The client now enjoys a digitally transformed compliance workflow, demonstrating the effectiveness of Salesforce Health Cloud and OmniStudio in healthcare IT modernization.


  • Automated DEX file generation

  • Faster compliance reporting

  • Reduced manual processing

  • Increased system reliability

Conclusion:


With Cloud Science Labs’ Salesforce solution, the client moved from incomplete, bug-filled systems to a stable, compliant, and audit-ready platform. What was once manual and error-prone is now automated, faster, and fully trusted by the client.


Is your healthcare team still struggling with compliance workflows? Let CSL help you digitize and automate with Salesforce.

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