Salesforce Solution: Empowering Public Access to Justice

Cloud Science Labs delivered a robust and sustainable Salesforce solution to the client to lead the journey to safeguard the rights and welfare of its users.

About the Client:

The client is a department working under the California State Department of Labor and Workforce, protecting and improving the health, safety, and economic well-being of over 18 million wage earners. They help their employers comply with state labor laws. The client also administers and enforces laws governing wages, hours and breaks, overtime, retaliation, workplace safety and health, apprenticeship training programs, medical care, and other benefits for injured workers.

Industry:

Public sector

Project:

Empowering Public Access to Justice

Cloud Science Labs delivered a robust and sustainable Salesforce solution to the client to lead the journey to safeguard the rights and welfare of its users.

The Challenge:

The client faced challenges in providing accessibility to critical information for workers within a stringent regulatory framework. They aimed to empower the public with real-time access to data while streamlining customer case management, and document management systems in Salesforce.

The client needed help to build an online system that would incorporate their needs as per the following:

1. Public Online Search Page:	2. Salesforce Enhancements
To display unpaid final judgments and wage claims, including port drayage motor carriers. To allow users to view a real-time list of defendants.	To enhance custom case management and document management systems in Salesforce to meet project requirements. To generate run-time documents by merging the data fields. To allow users to download these documents in PDF/Excel formats.

Boosting Productivity with Salesforce.

The Solution:

Cloud Science Labs made collaborative innovative efforts toward the client's business problem. We came up with Salesforce Community Cloud and Case Management enhancement solutions. In addition to the existing Salesforce platform, we:

Built a comprehensive community from scratch, providing public access to Judgments and Wage claims allowing users to download the result in PDF, or Excel files.
Improved the existing case management system to efficiently handle cases and judgments.
Managed system information for liable parties and claimants, ensuring easy access and updates by the internal team.

CSL customized Salesforce solution helped the client to serve the public and manage their internal processes.

Implementation Highlight:

Some of the key implementation highlights of the project were:

Public Access Portal:	Created an online search page on the client website for direct public access to unpaid final judgments and wage claims records from the existing salesforce database.
Visualforce Integration:	Embedded PDF views in the system detail pages to enhance user experience and facilitate access to the records.
Download Capabilities:	Allowed users to download search results for judgments and wage claims.
Data Migration and Automation:	Used Data Loader tool for migrating data to the Judgement Parties object.
Document Generation and Reporting:	Allowed users to generate documents from templates and report based on specific data ranges (i.e. Current Quarter, Current Fiscal Year).
Report Management:	Implemented Automated case role and related business records management.

Key Modules:

Brand new Salesforce Community customized to client needs.
Case management Enhancements.
Security features to protect data on the external website.
Email service implementation for notification.
Continuous Integration With Bitbucket.
Real-time operations as per the data existing in the salesforce system.

Project Benefits:

Following are the key benefits the client received with a successful project implementation:

Enhanced Accessibility	Improved Efficiency:	User Empowerment:	Regulatory Compliance
The workers can now easily access real-time	The case and document management within Salesforce enhanced productivity.	The public benefitted with direct access to important data, improving transparency and trust in the system.	The solution meets stringent regulatory requirements, ensuring compliance and risks.

Conclusion:

Cloud Science Labs delivered a successful project implementation that transformed the client’s public access to justice. We harness the power of Salesforce Community cloud and Case management enhancements to empower millions of users with updated insights, enhanced security measures, and an efficient new system.

Are you struggling with business solutions to streamline workflows? Contact us to discuss the efficient and best solution suitable for your needs.