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AgentForce, Powered by CSL
At Cloud Science Labs, we make it simple for businesses, big or small, to experience the power of AgentForce. With certified Salesforce AI experts on board, we’ve helped fast-growing startups and large enterprises to streamline their sales, support, and service using smart AI assistants. Our team builds the right AI solution for your needs, so you can work faster, sell smarter, and grow with confidence.
How Intelligent Agents Drive Business Growth
CSL AI Implementation services bring the power of artificial intelligence, automation, and CRM together in one seamless solution.
Faster Response
Times
Reduction in Manual Tasks
Boost in Lead Conversion Rates
Customer Interactions Handled Daily
Reduction in Case Resolution Time
What We Specialize In
Cloud Science Labs brings together CRM expertise and smart automation to build custom agent solutions that work across sales, service, and operations. Here’s what we do best:
Sales Agent
Automation
We build intelligent agents that support your SDRs and sales reps by logging activities, sending follow-ups, recommending next steps, and ensuring no lead is missed.
Customer Service
AI Agents
We design agents that can triage cases, respond to customer queries, summarize tickets, and escalate issues, helping your support teams resolve cases faster.
Slack, WhatsApp, Chat Integrations
Bring your CRM data to life inside Slack, WhatsApp, or Web Chat. We deploy agents that respond to commands, send alerts, or guide users, right where your teams communicate.
Custom Development
We create tailored goal-based agents using Salesforce Agent Builder, Flows, and Apex, designed specifically for your unique business logic, roles, and processes.
Integration with Clouds
We ensure your agents work seamlessly with Sales Cloud, Service Cloud, Data Cloud, and other CRM platforms, giving your agents real-time access to the right data, always.
Prompt Engineering
CSL designs effective prompts and knowledge sources to ensure your agents respond accurately and contextually. We help structure your internal knowledge, FAQs, and responses so agents always give relevant answers without sounding robotic or vague.
Secure Governance
We implement enterprise-grade security guardrails and access controls. CSL ensures your intelligent agents follow your business’s compliance and data privacy standards.
Our AgentForce Services
Cloud Science Labs offers specialized Salesforce AI assistant services to help businesses build and deploy intelligent AI agents within the CRM ecosystem. Our AI experts help you plan, build, and optimize agents securely, intelligently, and tailored to your needs.
At CSL, we provide seamless AI employee integration services to connect your AI agents with Salesforce Clouds and third-party systems. Our team ensures your agents can securely access, retrieve, and act on data from platforms like Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, and external ERPs or communication tools. We build robust integrations that ensure intelligent agents operate in real time with complete context.
Who Should Use AgentForce?
Whether you’re in Real Estate, Insurance, Healthcare, Retail, or SaaS, we customize this tool to solve your unique challenges:
Sales Teams
Guide reps in real time, auto-log updates, and suggest follow-ups
Customer Support
Auto-triage issues, generate case summaries, escalate smartly
Operations
Automate record updates, task management, and internal requests
Leadership
Gain real-time insights, better forecasting, and faster decisions
How CSL AgentForce Implementation Benefit the business?
Cloud Science Labs helps you set up smart helpers inside the CRM platform that make everyday work easier and faster. These helpers can answer customer questions, guide your team, fill in data, or send updates
With CSL’s intelligent sales solution, businesses can use Salesforce tools like Agent Builder and Prompt Studio to create goal-based agents that support sales, service, operations, and internal teams. These agents, designed and customized, can guide your staff, respond to customer queries, update records, summarize cases, and even assign tasks automatically across channels like Slack, Chat, and Email.
By working with CSL, this tool becomes a trusted digital assistant that connects departments, reduces manual work, and helps your team work smarter.
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Reduced Manual Workload
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Smarter Task Routing
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Faster Response
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Faster Resolution Times
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Better Use of CRM Investment
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Improved Accuracy
AgentForce Works Seamlessly Across Your Business Tools
CSL's advanced automation suite not only works inside Salesforce but also connects with your everyday business apps. Our agents are designed to fetch data, send updates, log actions, or trigger workflows, wherever the work happens. Experience a smoother collaboration, faster task handling, and a truly connected experience, powered by CSL’s smart AI platform design.
Our Success Stories
Discover how our expert Salesforce consulting services have helped businesses achieve their goals and drive real growth. Read our success stories below.
FAQs
Here are answers to your questions related to our services. If your query is not listed below, feel free to contact us.
Ready to Hire Your First AI Agent?
Let CSL help you get started with Salesforce’s intelligent automation platform.
Build smart assistants that work 24/7, securely, and seamlessly across your business.
