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How CSL Used Agentforce to Save 1,200+ Agent Hours With 24/7 Crypto Support
Cloud Science Labs enhanced support efficiency with Agentforce, Data 360, Service Cloud, and Knowledge Base for a digital assets platform.
About The Project:
Cloud Science Labs deployed Agentforce, Data 360, Service Cloud & Knowledge Base for a digital assets platform. The outcome client saved over 1,200 hours of agent time through Agentforce. 62% of customer cases are now resolved autonomously, with white-glove service quality maintained 24 hours a day.
Industry:
Financial Services Fintech
Project:
Agentforce Powered Transformation for Financial Services
About the Client:
A digital assets platform.
The Challenge
A digital assets platform is a leading global crypto and digital assets platform, serving millions of customers who expect premium, white-glove support available around the clock. Crypto markets operate 24/7, meaning customer inquiries from account access issues to complex transaction questions could arise at any time. Maintaining high customer satisfaction with a human-only team that could provide genuinely expert, always-on support was both costly and increasingly difficult to scale.
The Agentforce Solution
Cloud Science Labs (CSL) designed and delivered the Agentforce solution:
Agentforce was deployed to deliver the client's white-glove customer support experience around the clock providing instant, accurate, and secure responses to a wide range of customer inquiries using Data 360-unified customer profiles. The knowledge base was carefully optimised for AI readiness, ensuring that Agentforce could deliver expert-level responses on complex crypto and financial topics without hallucination or inaccuracy.
Technology used: Agentforce, Data 360, Service Cloud & Knowledge Base
The Result
The client saved over 1,200 hours of agent time through Agentforce.
62% of customer cases are now resolved autonomously, with white-glove service quality maintained 24 hours a day.
Customer satisfaction has been preserved at premium levels despite dramatically higher AI-assisted resolution rates.
Quick Answers
Can Agentforce work for a financial services business? Yes. CSL deployed Agentforce, Data 360, Service Cloud & Knowledge Base for a digital assets platform.
What results can Agentforce realistically deliver? The client saved over 1,200 hours of agent time through Agentforce.
Which Salesforce technologies does this solution use? Agentforce, Data 360, Service Cloud & Knowledge Base.
Ready to Do the Same?
If this challenge sounds familiar in your business, Cloud Science Labs can help you achieve similar results with Agentforce.
Book a free Agentforce assessment digital@cloudsciencelabs.com