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How CSL Used Agentforce to Automate Patient Journeys Across 10,000+ Hearing Care Locations

Cloud Science Labs empowered data-driven healthcare engagement with Agentforce Life Sciences, MuleSoft, Data 360, and CRM Analytics globally.

The Short Version

Cloud Science Labs deployed Agentforce, Health Cloud & Service Cloud for a global hearing care provider. The outcome Appointment management and follow-up communications are now fully automated across the client's global network of 10,000+ locations. Personalised care journeys are delivered consistently to every patient, improving conversion from consultation to device purchase and dramatically reducing the administrative burden on clinic staff.

Industry:

Healthcare Audiology

Project:

Agentforce Powered Transformation for Healthcare

A global hearing care provider.

The Challenge

A global hearing care provider operates more than 10,000 hearing care locations worldwide, serving millions of patients across their hearing health journey. Coordinating personalised appointment confirmations, follow-ups, and resource sharing at this scale was operationally impossible through manual processes. Inconsistent patient communication across locations was resulting in missed follow-ups, poor patient experience, and lower conversion from consultation to device purchase.

The Agentforce Solution

Cloud Science Labs (CSL) designed and delivered the Agentforce solution:

Agentforce was deployed to automate personalised hearing care journeys across all 10,000+ locations managing appointment scheduling, sending confirmations, triggering follow-up communications based on care milestones, and sharing relevant resources with patients at each stage of their journey. Health Cloud provides the unified patient foundation that powers each personalised interaction.


Technology used: Agentforce, Health Cloud & Service Cloud.

The Result


  • Appointment management and follow-up communications are now fully automated across the client's global network of 10,000+ locations.


  • Personalised care journeys are delivered consistently to every patient, improving conversion from consultation to device purchase and dramatically reducing the administrative burden on clinic staff.


Quick Answers


  1. Can Agentforce work for a healthcare business? Yes. CSL deployed Agentforce, Health Cloud & Service Cloud for a global hearing care provider.


  2. What results can Agentforce realistically deliver? Appointment management and follow-up communications are now fully automated across the client's global network of 10,000+ locations.


  3. Which Salesforce technologies does this solution use? Agentforce, Health Cloud & Service Cloud.

Ready to Do the Same?


If patients are slipping away during onboarding or support, Cloud Science Labs can help you achieve similar results with Agentforce. Book a free Agentforce assessment digital@cloudsciencelabs.com

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