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How CSL Used Agentforce to Book 12,000 Annual Appointments for a Top US Homebuilder
Cloud Science Labs unified business insights with Agentforce, Data 360, and Tableau across customer-facing teams for a leading homebuilder.
About The Project:
Cloud Science Labs deployed Agentforce, Agentforce Sales, Agentforce Marketing, Agentforce Service, Agentforce Field Service, Data 360 & Tableau for a homebuilding company, one of America's largest homebuilders. The outcome client anticipates scheduling 12,000 annual appointments through Agentforce a volume that would be impossible with human-only teams operating during business hours. The platform manages 1.1 million agentic workflows per month, ensuring no lead goes unengaged and every homebuyer receives a timely, personalised response.
Industry:
Real Estate
Project:
Agentforce Powered Transformation for Real Estate
About the Client:
A homebuilding company, one of America's largest homebuilders.
The Challenge
A homebuilding company, one of America's largest homebuilders, generates tens of thousands of homebuyer leads per week many of them arriving outside of business hours when sales teams are unavailable. Every lead that went unengaged after hours represented a potential homebuyer lost to a competitor. Sales representatives were also overwhelmed, spending significant time on low-priority lead management rather than focusing on the highest-value prospects most likely to purchase.
The Agentforce Solution
Cloud Science Labs (CSL) designed and delivered the Agentforce solution:
Agentforce was deployed to engage every inbound homebuyer lead 24 hours a day, 7 days a week answering questions about communities, floor plans, and pricing scheduling property tours and providing personalised guidance through the homebuying journey. Data 360 unifies sales, marketing, and buyer data to enable intelligent lead prioritisation. Tableau provides real-time performance analytics, and Field Service coordinates site visit scheduling.
Technology used: Agentforce, Agentforce Sales, Agentforce Marketing, Agentforce Service, Agentforce Field Service, Data 360 & Tableau.
The Result
The client anticipates scheduling 12,000 annual appointments through Agentforce a volume that would be impossible with human-only teams operating during business hours.
The platform manages 1.1 million agentic workflows per month, ensuring no lead goes unengaged and every homebuyer receives a timely, personalised response.
Quick Answers
Can Agentforce work for a real estate business? Yes. CSL deployed Agentforce, Agentforce Sales, Agentforce Marketing, Agentforce Service, Agentforce Field Service, Data 360 & Tableau for a homebuilding company, one of America's largest homebuilders.
What results can Agentforce realistically deliver? The client anticipates scheduling 12,000 annual appointments through Agentforce a volume that would be impossible with human-only teams operating during business hours.
Which Salesforce technologies does this solution use? Agentforce, Agentforce Sales, Agentforce Marketing, Agentforce Service, Agentforce Field Service, Data 360 & Tableau.
Ready to Do the Same?
If this challenge sounds familiar in your business, Cloud Science Labs can help you achieve similar results with Agentforce.
Book a free Agentforce assessment digital@cloudsciencelabs.com