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How CSL Used Agentforce to Deliver 24/7 Patient Booking Across a National Dental Network
Cloud Science Labs modernized patient engagement with Agentforce, Health Cloud, and Service Cloud for a large dental care network.
The Short Version
Cloud Science Labs deployed Agentforce, Health Cloud & Service Cloud for a large dental care network. The outcome Patients can now book appointments and get answers to clinical and administrative questions 24 hours a day, 7 days a week. The clinic network has significantly reduced after-hours missed opportunities, while staff are freed from routine inquiry handling during business hours to focus on in-clinic patient care.
Industry:
Healthcare Dental
Project:
Agentforce Powered Transformation for Healthcare
A large dental care network.
The Challenge
A large dental care network operates one of Australia's largest dental networks, with clinics handling high volumes of appointment booking requests and patient questions. After-hours inquiries including questions about procedures, pricing, and scheduling went unanswered until the following business day, causing patient frustration, lost bookings, and unnecessary administrative burden on clinic staff during peak hours.
The Agentforce Solution
Cloud Science Labs (CSL) designed and delivered the Agentforce solution:
Agentforce was deployed as a 24/7 patient service agent, capable of answering questions about dental procedures from crowns to whitening, providing pricing guidance, and booking appointments at any time of day including evenings, weekends, and public holidays. The agent operates without any clinic staff involvement for routine interactions.
Technology used: Agentforce, Data 360 & Service Cloud.
The Result
Patients can now book appointments and get answers to clinical and administrative questions 24 hours a day, 7 days a week.
The clinic network has significantly reduced after-hours missed opportunities, while staff are freed from routine inquiry handling during business hours to focus on in-clinic patient care.
Quick Answers
Can Agentforce work for a healthcare business? Yes. CSL deployed Agentforce, Health Cloud & Service Cloud for a large dental care network.
What results can Agentforce realistically deliver? Patients can now book appointments and get answers to clinical and administrative questions 24 hours a day, 7 days a week.
Which Salesforce technologies does this solution use? Agentforce, Health Cloud & Service Cloud.
Ready to Do the Same?
If patients are slipping away during onboarding or support, Cloud Science Labs can help you achieve similar results with Agentforce. Book a free Agentforce assessment digital@cloudsciencelabs.com