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How CSL Used Agentforce to Deliver 24/7 Support to 200,000+ SME Clients
Cloud Science Labs implemented Agentforce, Service Cloud, Data 360, and Salesforce Platform for a leading business services company.
About The Project:
Cloud Science Labs deployed Agentforce, Service Cloud, Data 360 & Salesforce Platform for a business services company. The outcome the client 200,000+ SME clients now receive instant, accurate 24/7 support for routine inquiries without waiting for human availability. Human experts spend their time exclusively on complex, advisory interactions improving the quality of expert engagement while simultaneously scaling service capacity beyond what was previously achievable.
Industry:
Professional Services
Project:
Agentforce Powered Transformation for Professional Services
About the Client:
A business services company.
The Challenge
A business services company is a UK-based business services company that helps over 200,000 small and medium-sized enterprises compare and switch energy, broadband, insurance, and finance products. Serving 200,000+ SME clients generates a continuous stream of routine inquiries from account status questions to product comparison requests that was consuming human expert capacity. The company needed to deliver high-quality, 24/7 support at a scale that human-only teams couldn't match.
The Agentforce Solution
Cloud Science Labs (CSL) designed and delivered the Agentforce solution:
Agentforce was deployed to handle routine SME client inquiries around the clock covering account management, product comparisons, renewal reminders, and standard queries across the client's full range of business services. Human business experts are now freed to focus exclusively on the complex, high-value advisory conversations where specialist expertise makes a genuine difference to client outcomes.
Technology used: Agentforce, Service Cloud, Data 360 & Salesforce Platform.
The Result
the client 200,000+ SME clients now receive instant, accurate 24/7 support for routine inquiries without waiting for human availability.
Human experts spend their time exclusively on complex, advisory interactions improving the quality of expert engagement while simultaneously scaling service capacity beyond what was previously achievable.
Quick Answers
Can Agentforce work for a professional services business? Yes. CSL deployed Agentforce, Service Cloud, Data 360 & Salesforce Platform for a business services company.
What results can Agentforce realistically deliver? The client 200,000+ SME clients now receive instant, accurate 24/7 support for routine inquiries without waiting for human availability.
Which Salesforce technologies does this solution use? Agentforce, Service Cloud, Data 360 & Salesforce Platform.
Ready to Do the Same?
If this challenge sounds familiar in your business, Cloud Science Labs can help you achieve similar results with Agentforce. Book a free Agentforce assessment digital@cloudsciencelabs.com