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How CSL Used Agentforce to Give Service Reps 43% More Selling Time at a Biomedical Research Provider
Cloud Science Labs accelerated biomedical service operations with Agentforce, Data 360, and Service Cloud for a leading research services provider.
The Short Version
Cloud Science Labs deployed Agentforce, Data 360 & Service Cloud for a biomedical research services provider, a leading provider of biological specimens and research services. The outcome Service reps now have 43% more of their time available for high-impact client interactions. Quote turnaround time has been dramatically reduced, improving client experience and enabling the client to handle significantly higher quote volumes without adding headcount.
Industry:
Healthcare
Project:
Agentforce Powered Transformation for Healthcare
A biomedical research services provider, a leading provider of biological specimens and research services.
The Challenge
A biomedical research services provider, a leading provider of biological specimens and research services, was losing critical service rep time to complex, manual quote generation. Generating accurate quotes for biomedical research products required reps to gather data from multiple systems, apply intricate pricing logic, and manually compile detailed proposals consuming the majority of their working hours and leaving little time for high-value client relationships.
The Agentforce Solution
Cloud Science Labs (CSL) designed and delivered the Agentforce solution:
Agentforce automates the entire research quote generation process using clean, unified data from Data 360. Agents retrieve product specifications, apply pricing rules, and generate comprehensive, accurate quotes without human involvement freeing service reps to focus on strategic client consultation, upselling, and relationship management.
Technology used: Agentforce, Data 360 & Service Cloud.
The Result
Service reps now have 43% more of their time available for high-impact client interactions.
Quote turnaround time has been dramatically reduced, improving client experience and enabling the client to handle significantly higher quote volumes without adding headcount.
Quick Answers
Can Agentforce work for a healthcare business? Yes. CSL deployed Agentforce, Data 360 & Service Cloud for a biomedical research services provider, a leading provider of biological specimens and research services.
What results can Agentforce realistically deliver? Service reps now have 43% more of their time available for high-impact client interactions.
Which Salesforce technologies does this solution use? Agentforce, Data 360 & Service Cloud.
Ready to Do the Same?
If patients are slipping away during onboarding or support, Cloud Science Labs can help you achieve similar results with Agentforce. Book a free Agentforce assessment digital@cloudsciencelabs.com