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How CSL Used Agentforce to Help Coaches Serve 4× More Students at an Education Nonprofit
Cloud Science Labs expanded educational outreach with Agentforce, Salesforce Nonprofit Platform, and CRM for a nonprofit coaching organization.
About The Project:
Cloud Science Labs deployed Agentforce, Salesforce Nonprofit Platform & CRM for a nonprofit educational coaching organization. The outcome client's coaches can now serve 4 times as many students with the same coaching staff dramatically expanding the organisation's impact without requiring additional resources. 25,000 students per year now benefit from a coaching model that is both more personalised and more scalable.
Industry:
Education Nonprofit
Project:
Agentforce Powered Transformation for Education
About the Client:
A nonprofit educational coaching organization.
The Challenge
A nonprofit educational coaching organization is a nonprofit organisation that provides intensive college coaching to students from low-income backgrounds, helping them gain admission to and graduate from college. With a limited number of coaches and 25,000 students per year to serve, the organisation faced an impossible ratio: coaches were spending so much time on research and administrative tasks that they had insufficient time for the direct, personalised coaching that makes the most difference in students' outcomes.
The Agentforce Solution
Cloud Science Labs (CSL) designed and delivered the Agentforce solution:
Agentforce was deployed as an AI-powered academic coaching assistant, handling the research, information gathering, and administrative tasks that previously consumed coach time. Coaches now spend far more of their day in direct, high-impact interaction with students with AI handling the background work that supports each coaching session.
Technology used: Agentforce, Salesforce Nonprofit Platform & CRM.
The Result
the client's coaches can now serve 4 times as many students with the same coaching staff dramatically expanding the organisation's impact without requiring additional resources.
25,000 students per year now benefit from a coaching model that is both more personalised and more scalable.
Quick Answers
Can Agentforce work for a education business? Yes. CSL deployed Agentforce, Salesforce Nonprofit Platform & CRM for a nonprofit educational coaching organization.
What results can Agentforce realistically deliver?
The client's coaches can now serve 4 times as many students with the same coaching staff dramatically expanding the organisation's impact without requiring additional resources.
Which Salesforce technologies does this solution use? Agentforce, Salesforce Nonprofit Platform & CRM.
Ready to Do the Same?
If inquiries are going unanswered and conversions are leaking, Cloud Science Labs can help you achieve similar results with Agentforce.
Book a free Agentforce assessment digital@cloudsciencelabs.com