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Salesforce Innovative Solution for State-wide Wage Claim Management

The client in the public sector received an online portal capable of handling a large volume of data, streamlining the wage claim process on their online portal. Learn how we make it happen.

About the client:


The client is a department office under California's Division of Labour Standards Enforcement. They are dedicated to working for labor rights and ensuring economic justice in every workplace across the state. Their mission is to combat wage theft, protect workers from retaliation, and educate the public on labor laws.

Industry:

Public Sector

Project:

Online Wage Claim Portal using the Salesforce Platform

Cloud Science Labs streamlined the client's business processes by delivering economic justice to their consumers.

The challenge


The client faced a challenge with filing a wage claim by the laborers. Filing a wage claim was a tedious task leading to inaccuracies and delays. The client's existing Salesforce system was limited by file storage and data limits.


Thus lack of automation and communication gaps affected the client's workflows. The key challenges faced by the client included:


  1. To build an automatic process to calculate the due amount based on multiple inputs, called Case Issue Engine.

  2. Salesforce file storage

  3. Security concerns while connecting with third parties 

  4. To file a wage claim through an online portal

  5. To send email/text notifications to hearing parties

  6. To provide a wage claim hearing process

  7. To provide wage claim data access to the team

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Improving Business with Salesforce

The Solution

To address these challenges, Cloud Science Labs experts developed a comprehensive solution imposing Salesforce Community Cloud and Case management enhancements.

The key features of the solutions include:

Online Wage Claim Portal: 

A user-friendly portal was built from scratch that included user dashboards and document upload features. This portal was able to file a new wage claim and the ability to upload the summary of the filed claims.

Case Issue Engine:

An internal engine developed to calculate the minimum wage and other relevant inputs getting accurate outcomes. This internal engine uses the violation type related to several claim types and calculates the minimum wage and other inputs.


Implementation Highlights


Some of the key implementations of the projects were:


  • Building an Online Wage Claim portal to file a wage claim.

  • Designing a portal that can handle thousands of online applications in a year.

  • Developing a complex Case Issue Engine to calculate the due amount based on algorithms.

  • Providing SMS and email notification to the parties involved in the claim process.

  • Providing a feature to manage the case hearings and meetings by the Labor Commissioner Office.

  • Resolving the Salesforce file storage problems.

  • Enhancing existing system to resolve the data limit in client organization.


Key Modules


1. Build a Salesforce Community from scratch

2. Implemented Case Management Enhancements

3. End-to-end integration through Mulesoft as middleware

4. File synchronization between Salesforce and Sharepoint  

5. Nintex Doc Gen and Nintex Workflow Cloud (NWC) for document generation and digital signature

6. SMS Magic setup and configurations for SMS notification

7. Email service implementation for notification



Project Benefits


The implementation of the Wage Claim Online Portal had a significant impact on workers' access to economic security and justice statewide.

The key benefits of the project included:


1. Enhanced Accessibility:

The workers could file a wage claim easily online. 7,000 increase in annualized claims (40,000 claims projected in 2022. Up from 33,000 in 2017)

2. Improved Efficiency:

Automation of the claims process and calculation of due amounts reduced the processing time. From 0% online to 66% of claims submitted online.

3. Transparent Communication:

SMS and email notifications provided real-time updates to workers and officials improving transparency and trust in the process.


Conclusion


The successful project implementation by our experts helped the client build an online Wage Claim portal that benefited workers and law-abiding employers to deliver economic justice in time. Within the first 3 months since implementation, the shift to online wage claims continues to increase. Cloud Science Labs is dedicated to transforming lives with the latest IT solutions and services to business problems customized to business needs.


Is your business process flow suffering from similar inefficiencies? Let us transform your business with customized IT & Cloud Solutions. Contact us today!

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